Presidential Moving Services

Beware of this "moving shark" company. They set up this over the phone quote to try and count the items without a rep coming over to physically count the items (red flag but I didn't realize this was a problem until later on as I was clueless to this industry practice) so a phone quote was given. This $2600 which sounded great the quote turned out to be a joke and it seemed that the counting of actual items was pretty close to double despite us going over the items multiple time when the movers actually showed up. The movers weren't not even Presidential moving it turned out Presidential outsources to smaller companies and gives them work when they don't have a truck and drive in your area. It turned out the third party companied was some extremely janky crooked company who showed up in a Penske based out of Los Angeles. With later further research a company with a very similar name had been shut down and strikes against their DOT number for not following DOT code. So Presidential sent over these thieving crooks called Coastal Transport who were really a rag tag of mafiosio looking bandits & ex cons. They counted the items up and told us the price was more than double. The price changed insanely from the quote. At first they wanted to charge close to 7,000 dollars and make up fictitious numbers on labor, fictitious numbers on the cost per item. I pretty much told him you get it down to $5,000 (which was extremely nice on my end) or I am unpacking that truck with my brother in laws right now. They agreed but this isn't the end of it.. They took off toward Utah and we were finally about ready to leave, Coast Transport said they were planning to get there in 2 days and they had no other stops and they swore they could be easily reached.. Well we called them before we left Flagstaff which was going to be a two day drive. They weren't answering their phone which was extremely worriesome. We blew up their phone until finally they answered and said the truck broke down and for some reason were in Colorado (which mind you was not along the route they were supposed to go) and said that where they broke down they had to get towed to Denver (a blatant lie they could've been towed to Salt Lake City which was much closer and it was closer to where we needed to end up) they said the Turbo blew on a truck with 12,000 miles (yeah ok whatever, they never provided any documentation) and showed up 3 days late with our stuff, much of it manhandled items with several items crushed and damaged. I drove a Penske myself on the previous move and I never broke anything.. What manhandling monkeys.. A moving crew of Gorillas would've done better, not from a so called moving company. Turns out the moving insurance was virtually useless and would've given us dimes on the dollars per item which came out to around 30 cents a pound. So we couldn't really recoup anything there. Then they finally show up in Ogden with our stuff and the crooked owner (who by the way was not there and had already left for another job in another state) sent his thieving minion to try to haggle us out. They tried to give us a sky high final bill telling us the truck was supposedly overweight, they showed us the weigh slip which seemed about right. What happened is they had a document where we had signed and right in front of us tried to change the charge per pound rate and write in something totally different. I told them to f** off and they can't legally change a signed contract. I told the owner over the phone I have your DOT number and can easily call in and report your DOT number for not following industry practices and holding items hostage. They finally caved because they were just trying to take advantage of us and really just wanted easy money. Once I told them the cops will be here if you don't agree to the original price per pound (which came out to around $4800) they had us sign the new contract, unlocked the truck and began unloading. They unloaded everything and there was a tablet upstairs on a table charging. Due to the frenzy of the move we didn't notice until a day later it was clearly missing. We unpacked and tore through the house and it was never seen again even though it was on an obvious spot. The POS driver stole the $400 tablet to try to recoup some money. If you'd like to report their DOT number to Federal Motor Carrier Safety Administration here it is: 1107347

Here's all their info:

COAST TRANSPORT INC

U.S. DOT#: 1107347

Address: 17552 WILLARD STREET
NORTHRIDGE, CA 91325
Number of Vehicles: 1
Number of Drivers: 1 (they lied to DOT, they have multiple unregistered drivers)
Number of Inspections: 6

They've even had an inspection report and failed multiple driver inspections. They only have one CDL licensed driver on their team the rest are ex cons who simply drive a rental penske and mark up the services for shady ghetto moving services by thousands.

https://www.quicktransportsolutions.com/truckingcompany/california/vieb-enterprises-inc-usdot-1107347.php.

Move size: 3 Bedroom Home Service cost: $4800

Today I went to the address on the bills and contract papers they have given me, 3006 Avenue E Arlington TX , there is no Presidential Moving Services company, please find the attachment I took a photo of that location, and also inquired the next door business people over there there are all telling all bad thing about this movers, and also told me I am not the first person there are so many others are also searching like me. I have no idea I am going to get back my items or not, I lost my hopes and please be aware of these Movers don't fall in their tactics. with my lost resort I reported this to Plano TX police department.

Move size: 2 Bedroom Home Service cost: $2025

Presidential used bait and switch tactics on our move. I was assured by their sales team (Alex) over the phone that they only used company owned equipment, and he always over quoted over the phone to ensure no surprises on moving day. On moving day, they arrived 10 hours late for the pickup window with a rental Ryder truck. The loaders wore skinny jeans and loafers and they all had alcohol on their breath. They started loading the truck, and later said to me that the cost would be 2x the original quote. We asked them to pull our things off the truck because we had a second quote that was only a few hundred dollars more than their first estimate over the phone. The head guy claimed it was too late, they already had started loading. We needed to sign the paperwork or else they were leaving and not going to unload our stuff. They took advantage of us, and used scare tactics to force us into signing false documentation.

During the move the loaders were drinking, and beat up our house in the process (pictures attached). They have refused to provide us with the claims process.

We were supposed to receive our stuff weeks ago. They have told us our stuff would be delivered on 4 different occasions. I have taken 2 days off work to accommodate delivery and they do not call or show up.

It has been 20 days now since they first said our belongings would be delivered and we still haven't seen our stuff and have no idea when it is coming. We have had to purchase new mattresses and furniture. I also own a small ecommerce business and have run out of stock on a few items due to them holding my good & inventory hostage.

I have asked to pick up my stuff from the warehouse where my stuff is being stored. We ware desperate, my business has taken a hit due to the out of stocks (inventory they are holding hostage), so I was going to rent a Uhaul and pick it up. However, they refuse to disclose the location of where our stuff was being stored.

This business is unethical and you should run away. I have given them several chances to make this right with my wife and I, so leaving this review is one of my last hopes to ever seeing our stuff again.

Move size: 2 Bedroom Home Service cost: $5400

Our shipment was picked up September 23rd from Zephyr Cove NV. The Presidential Mover people did a great job on pick-up & packing and they told us that it would first go to Sacramento and then would be re-loaded on a larger truck direct to Greenwood SC. They also told us that we should expect delivery on October 2nd.

On September 28th Presidential Moving called and told us that we should obtain immediately a Money Order for the balance of payment, and that the shipment it was on it's way from NV (why not Sacramento?). We were told to expect arrival soon. We called Presidential Moving on the 30th September to confirm that we have a Money Order and would like a status update. We were told that the person we had been coordinating with had since left the company and that someone would call us back soon.

Since October 1st we have been calling Presidential Moving daily (sometimes twice daily and logging all calls) trying to get status on delivery.

We have been passed on to many different people (8 at the last count) in dispatch, customer service and even the sales departments. They seem sympathetic but they cannot tell us when we will get our shipment. Responses (many recorded) state: "we will get back to you" , or "someone will call you back" (NOBODY has ever called us back in nearly 2 months!!).

In the last 2 weeks we finally found someone permanent to answer the phone, Jess (who genuinely seems to be trying to help) and he states "Dispatch says it has left Nevada. We will call you back" (but Nobody has called us back).

What is so frustrating and aggravating is that it us that has to make the calls, sometimes 2-3 times each day. We have never had anyone in 2 months call and either apologize for any delay, or tell us where our shipment is actually physically located. We made the drive from California/Nevada border to Greenwood SC on September 26th, stopping every day, in 3.5 days

We are so frustrated living from our suitcases for 2 months. We survived Thanksgiving with the help of friends and relatives. Winter is now coming so we are having to buy extra clothing and other things.

Our assumption now (because nobody has ever called us or emailed us to tell us what is actually happening) is that the shipment is lost. My wife is on the edge of a nervous breakdown and frequently cries, missing our personal effects, photo albums, pictures, books, all our clothing, family heirloom dishes, furniture etc.
We have a craft business together which we now cannot operate until the shipment arrives. I am missing my tools so I cannot work on needed repairs to our house.

If we do not hear from Presidential by the end of Monday, 27th November, (almost 2 months after the Sacramento Office promised delivery date!), we are contacting the Department of Transportation and will file an official complaint. We will then have to contact our 1,000 plus 'Facebook'; 'LinkedIn'; 'Twitter' and 'Instagram' friends to flood the internet.
Maybe this message will go viral and then trigger somebody at Presidential actually contact us and tell us where our shipment is located and will be delivered.

PLEASE, PLEASE, PLEASE CAN ANYONE AT PRESIDENTIAL MOVING CALL US AND GIVE US AN HONEST ANSWER ON OUR SHIPMENT? WE ARE DESPERATE FOR HELP..

Move size: Partial Move Service cost: $3500

Ever since I was young I had to move all over the country from my parents being in the military so I have used multiple movers over the years. This time I had to pay for everything on my own and do everything on my own and move across country for a new job. I spoke with many companies and the only company out there that seemed to be genuine in the knowledge of the industry was presidential. I spoke with Ken and he helped me set everything up and get the movers out to my house on time to get everything packed up and moved and delivered on time as well. Thank you very much Ken for everything you did.

Move size: 4+ Bedroom Home Service cost: $9675

These guys just decided not to move us after they got half of the money, which messed up the timeline for us signing papers on our new home! Then they refused to return the "deposit" Seven Hundred Dollars! They fake their own 5 star reviews and won't publish bad ones or remove most of them so that they appear to be an upstanding moving company! They've already changed their company name because of BAD Business ethics! DON'T use these guys if you Need your things moved on time or at all!! They never moved a thing!

Move size: 3 Bedroom Home Service cost: $700